Insanely busy, don't post a lot (obviously) unless something irks me or, as in this instance, surprises me in an immensely good way.

Congratulations, United Airlines, on your outstanding flight crew, gate crew, baggage handlers, and anyone else involved in such heartfelt, compassionate customer service:

http://www.cnn.com/2013/03/06/travel/united-flight-delay-dying-mother/index.html?hpt=hp_c1

I am thoroughly impressed, and will be happy to fly United from now on!

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